Close this search box.

We are creating some awesome events for you. Kindly bear with us.

New Zealand Report Nation’s Growing Telecommunications Demand

New Zealanders are picking wider options in telecommunications, a recent government report detailed. Specifically, the Commerce Commission’s 15th Annual Telecommunications Monitoring Report shows an increasing uptake of uncapped mobile plans and steady increases in fixed and mobile data usage. In addition, the report reveals that the average amount of data used on a fixed-line connection rose from 284 GB to 330 GB per month and from 3.29 GB to 4.21 GB per month for mobile connections.

The report found that better telecommunication systems are the preferred choice. For instance, the number of copper connections dropped by 30% last year. Most consumers coming off copper have moved to fibre, but some are moving to wireless broadband. New Zealand has one of the highest levels of wireless broadband uptake in the OECD, with 15% of broadband connections now using this technology.

Kiwis are enthusiastic adopters of telecommunications technology. In 2021, we have seen that they increasingly expect telecommunication products and services to offer high levels of flexibility alongside functionality and connectivity.

– Tristan Gilbertson, Telecommunications Commissioner, Commerce Commission

The Commerce Commission is the New Zealand government’s business regulator. They enforce competition, fair trading and consumer credit contracts laws. They also have regulatory responsibilities in the electricity lines, gas pipelines, telecommunications, dairy and airport sectors. In line with that work, the commission does a yearly consumer report on telecommunications.

Looking at the telecommunication survey results, the Commerce Commission says New Zealanders are truly switched on when it comes to telecommunications. They know what they want when it comes to telecommunications, and they like new technology and the ability to use it flexibly.

In 2021, there were big jumps in the number of residential and business consumers choosing uncapped endless mobile plans, up 143% and 165% respectively on the previous year. Mobile is moving in the same direction as fixed broadband, where 79% of households are on unlimited data plans.

The year before that, COVID-19 lockdown restrictions were accelerating the growth in fixed broadband data usage, Gilbertson added. While the trend has continued, it has eased this year, with a shift towards products that enable greater flexibility in work, study, play, and stay connected.

Some of the key takeaways of the telecommunication report on the year 2021 include:

  • Mobile roaming revenue continued to fall due to travel restrictions: Ongoing border closures restricting travel have led to total mobile roaming revenue dropping to NZ$ 15.6 million in 2021, down 86% from 2019.
  • The popularity of uncapped mobile plans rose: In 2021, 42% (or 739,000) of residential on-account subscribers purchased uncapped ‘endless’ mobile bundles, up from 18% in 2020. Similarly, 26% (or 348,000) of business on-account subscribers purchased uncapped mobile bundles in 2021, up 10% in 2020.
  • The ongoing trend of customers choosing to move off copper services, combined with the start of formal withdrawal, has seen total copper broadband connections drop 30% to 308,000 in the year to 30 September 2021.

Telecommunications is a key arm of ICT. Increasingly, the migration to more powerful telecommunications systems is a telltale sign of how much the market’s desire for more quality experience is growing at an astronomical pace, largely encouraged by the virus crisis. However, as borders start to ease and lockdowns could be barely used with more and more vaccines available this year, consumer behaviour may change.

Still, New Zealand has been up to the challenge. Its digital transformation has been proceeding at seemingly breakneck speeds. Already, Wellington has eased its borders for talent. That should be a beacon for ICT experts across the land and beyond.

Everyone in the island nation is bound to benefit from the country’s digital adoption. As reported on OpenGov Asia for instance, Artificial Intelligence (AI) has been a mainstream tool for medical research, pushing the envelope in the treatment of glaucoma.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.