Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Service NSW Gets Half-A-Billion Dollar Boost

New South Wales’ ambition is a step closer to achieving its goal of becoming the world’s most customer-centric and tech-enabled government owing to an AU$ 536 million funding boost for Service NSW in the 2022-23 NSW Budget.

The Minister for Customer Service and Digital Government stated that the funding aims to ensure that Service NSW continues rolling out nation-leading programmes, services and digital solutions, and could continue delivering a customer satisfaction rate of more than 97%.

The Minister noted that Service NSW seeks to ease life for residents by providing a world-class, one-stop-shop service for customers and businesses, and this funding will enable Service NSW to expand its offering. The aim is to centre the customer in all processes; this investment is expected to help deliver a new level of service delivery.

Service NSW is the front door to more than 1,000 government services, and with its additional investment in digital identity and upgrades to the Service NSW app, more of these services will be accessible via a smartphone. These include new products such as the digital birth certificate and the NSW education wallet as well as online renewals of Working with Children Checks, NDIS Worker Checks and occupational licences using photo-matching technology.

Since 2013, Service NSW has opened 112 Service Centres across the State with another five to be opened by 2023. Additionally, two new mobile service centres add to the four currently on the road in regional and rural areas, including across flood-affected regions.

The Minister also noted that Service NSW plays a crucial role in supporting communities in the wake of natural disasters, including the recent floods in the Northern Rivers. This funding will enable Service NSW to continue to provide vital services and support to families and businesses in their hour of need.

The Government’s cost-of-living initiatives continue to deliver new savings and rebates funded through the Budget. Over three million people have accessed the online Savings Finder tool, while Service NSW’s Savings Specialists have carried out more than 100,000 appointments in Service Centres, with an average saving of AU$ 770. Currently, the Service NSW cost-of-living advisory service is in the process of being made accessible and convenient for more families across New South Wales.

It was also noted that digital transformation remained a priority for the Government, with funding allocated for further intakes of Digital Restart Fund (DRF) projects in 2022-23. This funding is from the record AU$ 2.1 billion set aside to invest in digital transformation and cyber uplift projects through the DRF, the Minister added.

The NSW Government’s 2022-2023 Budget aims to deliver a transformational budget that will secure a brighter future for New South Wales by offering steadfast support for families and businesses.

Through this Budget, NSW Government has put forward a transformational roadmap for the decade ahead, delivering not just for our people today, but for generations to come. The Budget forecasts above-trend economic growth of 4¼% for 2022-23 and a return to historically low unemployment of 3½% in the June quarter of next year.

The State is projected to return to surplus in 2024-25 – the same year as forecast in last year’s Budget, despite the Delta and Omicron outbreaks and floods – and that surplus is projected to increase to AU$ 1.4 billion in 2025-26. Net debt is projected to stabilise at about 14% of GSP by June 2026 (compared to a projected 19.8% for Victoria on 30 June 2022) followed by a gradual decline towards the end of the decade.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.