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HK government tech lab launches AI Chatbot

The Hong Kong Smart Government Innovation Lab recently announced that one of its incubatees launched a new solution which is now ready to be acquired by companies and institutions.

Solution description

The firm’s AI chatbot solution can be used in various teaching and learning scenarios that can be scaled up to teaching or training large groups of students or employees. One breakthrough for the firm was the development of the software that enables online classroom flipping, which greatly enhances the experience of remote teaching due to COVID-19 pandemic. The research ideas behind the firm’s technologies have been published in academia venues and the filing of trademarks and patents are in the process. The benefits to end clients (students/employees) are supported by real data collected over three years.

Application Areas

The solution was designed to be applied in the areas of Broadcasting, Education as well as Training.

Technologies Used

The solution employs Artificial Intelligence (AI), Cloud Computing, Data Analytics, Deep Learning, Machine Learning and Mobile Technologies.

Use case

The firm’s AI Chatbot is a complete solution aimed at empowering students of all abilities to learn effectively reaching their full potential while enabling scalable personalized learning on a real-time scale using Artificial Intelligence (AI) software technologies. It is common knowledge that the one-size-fits-all common education system that focuses on rigid assessment and pressurized competition leads to high dropout rates and stressed-out teachers and students.

Stakeholders such as parents and school management often lack the understanding of problems faced by classroom teachers who in turn lack the knowledge on how their students perform in classrooms individually or across groups (within and across schools). Over years, disinterested students would have either given up already at an early stage or lag in foundational subjects like mathematics, thus leading to persisting education equity problems.

With pedagogy as the driver, tech innovations in education need to be relevant to the generations of students and teachers. Educational software — fuelled by the proliferation of mobile devices — creates the very tools needed to solve the education equity problem.

Technology can and must be mobilized to make the process of teaching and learning more efficient and engaging to curtail the critical decline of quality teachers in the industry, as well as unlock a fascination within students for intellectual subjects, inspiring students to pursue lifelong learning.

Ongoing research in neuroscience has provided new insights into the intricacies of neural processes underlying learning, offering clues that engaging individualized instruction with feedback can nurture learning. The feedback loop between teachers and individual students must be closed and reinforced with pedagogical innovations. The feedback loop between stakeholders like management, parents and teachers must be closed and reinforced with innovations that equalize equity gaps and optimise learning.

The company provides a complete solution to innovate K-16 education learning based on integrated software products driven by mobile AI Chatbot technologies and proprietary techniques in cognitive cloud computing big data analytics. For K-12 students, the firm’s AI Chatbot running on mobile tablets connect students with educational contents curated by a creative gamification process.

For K-16 (covering tertiary students) and adult learners, the mobile AI Chatbot technologies provide in-classroom and remote learning based on pedagogical innovations like classroom flipping with peer instructions that allow at scale delivery to a large number of students worldwide, opening up the possibility to teach 21st-century skill-sets and to groom an AI workforce. Data analytics-driven by cloud computing and machine learning algorithms provide deep insights and real-time feedback on students’ learning process to stakeholders like school management, teachers and parents.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.

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