Hong Kong’s Smart Government Innovation Lab has been putting out a slew of innovations develops by its various incubatees.
Recently, one of its supported firms developed a solution which is now ready to be acquired by other firms, government agencies and academic institutions.
Solution description
The developers of the tech proposed their solution in response to a Service Needs request that was put out by the Lab early in 2020 on “automate the verification of electronic documents”.
Their solution has automated scanning thousands electronic documents and classifying them into different categories.
In addition, suspected inaccurate documents will be red-flagged and transferred to the appropriate law enforcement agencies to be further investigated. The result will be updated and looped back into the system after investigation.
The classification process will be handled by an independent Artificial Intelligence inference engine server. Together with the NICE robotic process automation (RPA) software at the front end and the data visualization at the back end, the solution will provide real-time classification status and follow up. Users may alter the weight factor to emphasis or suppress different categories for the up-coming scanning.
Application Areas
The solution was developed to be applied in the sector of Commerce and Industry
Technologies Used
The solution employs Artificial Intelligence (AI) as well as Robotic Process Automation technology.
Use Case
When used, the benefits of the solution include:
- More tasks handled at any given time (24×7 for unattended robot)
- Human errors are eliminated
- Significant cost reductions
- Shorter SLAs and improve CSAT
- Employees focus on hi-value tasks and improve ESAT
- Quick ROI
- Reduce training cost
- Compliance Adherence
According to an earlier article by OpenGov Asia, another firm under the Smart Government Innovation Lab umbrella developed a similar document intelligence solution.
By leveraging a proprietary AI model, the solution can recognise the pattern and layout of various electronic document type and extract insight and user-defined knowledge from it.
For example, the solution can extract specific accounting items in a financial statement and generate analytics based on the extracted information.
With fine-tuning of the existing solution, the firm can build an end-to-end solution to improve the process in the public services domain.
The government need to handle a sizable amount of forms and documents daily and the solution can help:
- increase the efficiency in handling these documents
- enhance the accuracy of processing these documents
- identify pattern lies in these documents and provides insights
For example, the solution can apply an AI verification model to check the information extracted from the application form and notify applicants for potential errors.
The solution can also perform big data analysis to identify the pattern of deceptive information for all the information submitted and flag out relevant new cases to officers to further investigate.
About the Smart Government Innovation Lab
In 2018, the Government established the Smart Government Innovation Lab to explore hi-tech products such as AI and relevant technologies, including machine learning, big data analytics, cognitive systems and intelligent agent, as well as blockchain and robotics from firms, especially local start-ups.
The Lab is always on the lookout for innovation and technology (I&T) solutions that are conducive to enhancing public services or their operational effectiveness.
I&T suppliers are encouraged to regularly visit the Lab’s website to check on the current business and operational needs in public service delivery and propose innovative solutions or product suggestions to address them.
