|
Getting your Trinity Audio player ready...
|
Abdullah Azwar Anas, the Minister for State Apparatus Empowerment and Bureaucratic Reform (PANRB), hosted a visit from Australia’s Deputy Ambassador to Indonesia, Stephen Scott, on the 8th of August at the PANRB Ministry office. The discussion revolved around Australia’s experiences with digital transformation and Indonesia’s progress in implementing the Electronic Government System (SPBE).
The Electronic Government System (SPBE) is a digital platform and framework that facilitates delivering government services and information to citizens, businesses, and other government entities through electronic means. It aims to streamline administrative processes, enhance transparency, and improve efficiency in government operations by leveraging digital technologies such as the Internet, mobile applications, and other electronic channels.
SPBE typically involves various components, including online portals, digital databases, e-services, and other technological infrastructure to enable citizens to access government services, submit applications, pay fees, and access information conveniently online. This system enhances citizen engagement, reduces bureaucratic hurdles, and promotes a more efficient and accessible government-citizen interaction.
“This digital transformation will be fundamental to efficient multiple public services in Indonesia,” explained Abdullah Azwar Anas.
According to Anas, this meeting aims to gain a thorough understanding of the digital transformation practices implemented in Australia and how Indonesian society could adopt them. He mentioned that the Australian government has successfully implemented an integrated public service platform known as MyGov.
MyGov is an integrated online platform the Australian government uses to provide citizens with a single point of access to a wide range of government services and information. It allows individuals to create an account and access various government services such as tax filing, social security benefits, healthcare information, and more, all through a single login. This platform simplifies interactions between citizens and government agencies, making accessing essential services and information more convenient and efficient.
“We are interested in observing how Australia, through its govtech initiative known as MyGov, has succeeded in simplifying services for the public. Approaches like this align with the collaborative efforts we are undertaking with Perum Peruri to develop the Electronic Government System (SPBE), which aims to facilitate public access to government services,” added Anas.
In the meantime, Stephen Scott emphasised that Australia is highly receptive to collaboration in the realm of digitisation. He shared that Australia’s digital transformation journey through the MyGov portal has been challenging, including addressing sectoral egos.
“Digital transformation is of paramount importance, and we are pursuing this through MyGov. We extend our gratitude for the invitation from Minister Anas and are delighted by the immensely engaging discussions,” Scott expressed.
Scott underscored digitisation’s pivotal role in enhancing public services and well-being. Scott went on to commend Indonesia’s prudent approach in adopting the Electronic Government System (SPBE), recognising it as a path well chosen.
In addition, it’s worth noting that this meeting not only holds significance in the context of digital transformation but also contributes to the broader landscape of Indonesia-Australia bilateral relations. As this dialogue fosters mutual understanding and collaboration, it undoubtedly represents a noteworthy stride forward in strengthening the diplomatic ties between the two nations.
