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Vietnam launches tourism business management platform

The Ministry of Information and Communications (MIC) launched ezCloud, a tourism business and management platform to help local enterprises adapt to the fourth industrial revolution.

The platform, inaugurated in Hanoi, was created by ezCloud Global Technology Ltd. and can be used to help hoteliers simplify both their management and business operations. For example, the platform can be utilised to supervise all activities going on at a hotel, such as monitoring the number of guests, revenue, reservations, room availability, and check-in and check-out activity.

According to a press release, it also provides tools for firms to sell accommodation services and entertainment tickets through a variety of devices, including mobile phones, laptops, and tablets. Further, customers will be able to directly connect with businesses to take part in online transactions from the website or on social networks.

During the platform’s launching ceremony, MIC Deputy Minister Nguyen Huy Dung proposed that the MIC’s Computerisation Department should work closely alongside the Vietnam National Administration of Tourism to inform travel firms about the ezCloud platform so that they can make use of the latest technology.

The ezCloud platform has been active in the Vietnamese market for the past five years, with many travel firms utilising it as a digital tool to simplify their operational management. Currently, the platform is present in five countries, while it already has over 6,000 customers in the Vietnamese market.

The Computerisation Department originally chose to introduce the Make-in-Vietnam technology platform to support the digital transformation of enterprises as part of the National Digital Transformation Programme by 2025 towards 2030, following the approval granted by Prime Minister Nguyen Xuan Phuc in June.

In November, MIC launched a similar platform to automate corporate processes- the akaBot. It was the FPT Group’s third make-in-Vietnam platform. It is among 33 other platforms selected by MIC to introduce and sponsor media in the “Friday of Technology” initiative.

According to the development team, akaBot is a robotic process automation (RPA) solution for businesses with “virtual assistants” capable of simulating human manipulation, helping perform repetitive tasks in large numbers.

As OpenGov reported earlier, with the core technology of RPA, akaBot is capable of integrating artificial intelligence (AI) and optical character recognition (OCR) technology to build comprehensive, non-invasive intelligent automation solutions, which can interact with all business software such as Word and Excel.

The two previous FPT platforms that were chosen were the FPT.AI and akaChain. All three platforms are in FPT’s ecosystem of digital transformation solutions to support businesses and organisations to increase productivity, save costs, and maximise resources to overcome crises and to keep growing.

The development and commercialisation of technology platforms including AkaBot is a big move for the FPT Group, from providing outsourcing services to creating and mastering core technologies and developing platform products for national digital transformation.

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