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Silent security is key to e-commerce experience

The e-commerce market in Southeast Asia (SEA) is being driven by cashless payments, according to a recent report.

Consumers get to enjoy the convenience of a digital wallet anywhere, anytime with the help of smartphone payments apps.

Consumers are demanding for convenience, whether through their computers or mobile devices, and were found, according to recent research, to be willing to pay more for it.

However, there is still one overriding factor holding the consumers back from using online services despite the convenience being offered by the services, and that is trust.

A majority of global online shoppers refrain from shopping online due to lack of trust, according to a study by Ipsos,

Fears and concerns over data privacy have discouraged people from sharing their personal information online.

Latest research reveal that security is a significant aspect in Singapore, revealing how 47% of Singaporeans believe that it is the most important feature in their e-Commerce apps such as Carousell and Amazon.

As online market places evolve and customer preference for e-Commerce continues to grow in Singapore and the Asia Pacific, security risks are becoming a bigger issue.

Businesses need to cater to the security needs of their customers to capture the opportunities in the region.

In order to do that, businesses need to think like a consumer. From email addresses to phone numbers and credit card details, users expose a trail of data whenever there is an interaction with online sites and apps.

With the amount of private data out there, coupled with the frequency of news on data breaches, 98% of the top 50 e-Commerce apps have been found to be vulnerable to security attacks,

Online retailers as well as customers are at risk of cybersecurity threats such as credit card fraud, hacking and phishing attacks.

E-commerce sites, in particular, are increasingly targeted by hackers due to the sensitive payment card information.

Organisations doing business online need to have adequate cybersecurity controls in place, or risk consequences such as a loss of revenue, and damage to brand reputation in the event of a cyberattack.

Without a strong cybersecurity posture, no individual quality of a business is enough for visitors to buy a service or product they do not trust.

Mobile apps have taken the e-Commerce industry by storm. So much information is stored in apps and this has transformed the way consumers shop online.

Although online shopping has brought about greater ease of use and convenience, it also presents significant cyber risks due to the volume of sensitive data and personal information shared between merchants, payment providers and consumers.

This is something to be concerned about as consumers are inclined to favour convenience over security, unmindful of surrendering their information without second thought.

There needs to be greater awareness of the issues of data privacy to guarantee that adequate measures are taken by customers to protect themselves and their online accounts.

The businesses need to establish a balance between the demands of convenience and the need to stay secure.

This is where silent security comes in. It is the concept of providing an app experience that is secure, yet not overly inconveniencing users.

It involves using solutions that grant access to application functions and data depending on the identity, location, and device used, to access the app from.

This guarantees that users are who they say they are, and ensures that their credentials have not been compromised.

Biometric checks like fingerprints and facial recognition, as well as using two-factor authentication devices are also equally important.

As more consumers adopt online shopping, security in e-commerce is a top priority for both businesses and consumers.

Security needs to be foundational and silent, and should not be an afterthought.

It is necessary that online businesses should have multiple layers of security in place to keep valuable data protected.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.