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EXCLUSIVE! A Roadmap for a Successful Digital Transformation Journey

It is globally acknowledged that the public and private sectors can better comprehend requirements, desires and trends with the help of solid data and data-driven insights. These intelligent inputs help decision- and policy-makers find methods to better serve citizens and clients.

Like other nations across the world, in an increasingly digital landscape, Indonesia also heavily relies on a sound data strategy as the government has long recognised the usefulness of data and analytics.

The nation plans to develop an easily accessible platform and share data between national and regional authorities to provide accurate, current, integrated and accountable information. This would help the country’s economy and delivery of citizen services.

Given how crucial it is to give the digital transition a framework and protection, numerous laws and regulations have been put in place. Such guidelines normally focus more on data residency than they do the actual, reliable roadmap for the transformation path.

In this tech-empowered world, the need for integrated, connected and related data is on the rise – but it is only useful if it is reliable, usable, clean and accessible.

With the Satu Data programme, the Indonesian government is actively investigating how it might manage its data to its best potential.

The epidemic has caused enormous changes in culture and viewpoint all over the world, including, no less, in Indonesia. It is appropriate that leadership enables staff to easily track, manage and make decisions.

To enable quick decisions from siloed and unstructured data, leaders and teams require capable technology that can collect, sort, combine and analyse data. Bolstered by the cloud, this practice is quickly emerging as the standard in the hybrid work era.

The OpenGov Breakfast Insight on 1 November 2022 at the JW Marriott Hotel Jakarta for key public sector leaders from Indonesia aimed to present the most recent information on implementing cloud systems and cloud-based technology.

Indonesia’s Increasing Data Landscape 

Mohit Sagar: Technologies to cope with new demands
Mohit Sagar: Innovative breakthroughs provide an opportunity to improve the lives of Indonesians

Kicking off the session, Mohit Sagar, CEO & Editor-in-Chief, acknowledges that because of its large population and growing need to improve its infrastructure, Indonesia is ripe for digital transformation.

Moreover, the G20’s demand for urgent global action to make digital transformation more equitable and accessible during Indonesia’s chairmanship is pertinent. It would be vital to enhance essential digital and analogue enablers for scaling up digital transformation, as well as assist underdeveloped countries in accessing and adopting technologies.

According to Mohit, data is a valuable resource only if it is complete, easily available, free of errors, and reliable. “The business and public sectors can better understand demand, supply, and trends with the use of data-driven insights.”

The Indonesian government has long understood the importance of data and analytics, and it is currently looking into the best ways to handle its data. Thus, to offer a framework and protection for digital transformation, laws and regulations have been put in place as the safeguarding of data is essential.

The major difficulties that must be overcome are caused by the enormous demand for services available on any device and at any time. As a result, embracing technology and adopting it can aid organisations in meeting clients’ increasing demands.

Indonesia’s older infrastructure may act as a barrier to change and advancement. With many variables to consider during the conceptualising and planning phases, the underpinning digital systems and platforms themselves must be agile.

Create a roadmap by first visualising the large picture and working through a succession of incremental phases and iterations, Mohit urges. Critical cognitive infrastructure is required for effective data storage to accomplish this.

To ensure that accurate and useful insights can be generated in a reasonable amount of time, security must be implemented, protocols and processes must be developed, and data must be in the proper location.

It is imperative to create a robust and resilient data structure. Then, rapidly adjust to change by developing data solutions.

“You have to think how you change the governance internally to drive the communication and action for external change the policy, through smart data, smart cloud and smart deployment, Mohit concludes.

Welcome Address

Fetra Syahbana: The acceleration of digital strategies has forced citizens to change the way they live

Fetra Syahbana, Country Manager, Indonesia, Nutanix Indonesia opens by emphasising that the acceleration of digital strategies has forced people to change the way they live and interact with each other.

From Fetra’s perspective, Indonesia was better navigate the pandemic as compared to other countries in digital terms. This was done through applications that were created during the hard times by the Indonesian public sector. This was achieved, thanks to the usage of proper data in Indonesia.

Arief Pribadi, Technical Director, Nutanix Indonesia, knows that because of the pandemic, several other government programmes and initiatives in Indonesia have been expanding while some are put on hold. Adjustments in spending priorities and policy shifts have been made as a result.

Because of this approach, the nation was able to place greater emphasis on healthcare infrastructure and digital transformation initiatives.

However, he does note that “there needs to be a more productive digital ecosystem in Indonesia for the country’s digital space infrastructure to function effectively and securely.”

This can be accomplished by issuing several regulations, as well as implementing and speeding up digital transformation to increase the country’s internet link ratio.

By issuing several regulations, implementing and speeding up digital transformation and increasing the internet link ratio in Indonesia, a more productive digital ecosystem may be created, ensuring the efficiency and safety of Indonesia’s digital space infrastructure.

The National Registration Number, Catalogue Electronic System, Data Privacy, Electronic Trading, Export/Import, Transportation, and Customs are only a few of the many projects that make up the country’s Digital Flagship Programme.

Arief Pribadi: Effective data management is crucial for operational decision-making and strategic planning

There are a few steps involved in data management, all of which work together to guarantee that the information stored in a company’s systems is reliable, complete, and easy to retrieve.

Deploying the IT systems that run business applications and offer analytical information to drive operational decision-making and strategic planning by corporate executives, business managers and other end users relies heavily on effective data management.

The agile software development life cycle is the defined progression of steps taken by a product from inception to completion. There are six steps in the process: Meet, Plan, Design, Develop, Test And Evaluate.

Delivering usable products to customers on time is the top priority for every software development team.

Faster expansion requires more than just the ability to scale up. They require the flexibility to scale up to meet the demands of growing complexity and sophistication, adopting cutting-edge technologies and launching products more quickly.

The ability of a business to adapt its People, Processes and Technologies is a problem when implementing cloud technology.

Qualified individuals with an agile mentality are required when Business and Technology are together. “An agile mentality allows you to rapidly iterate from concept to implementation.”

These skills are essential for developing an agile methodology and culture, such as the DevOps culture, which allows for more frequent experimentation and research through action, as well as faster product delivery on a daily or even hourly basis.

Arief is convinced that the key to success in terms of process is the implementation of automated IT and business procedures. When all resources, whether they originate in a private on-premises cloud or the public cloud, are based on self-service and intelligent operation, IT must embrace fully managed services.

“On the other hand, when we talk about technology, we’re referring to things like computer programmes that run on servers,” says Arief.

He added that the application’s portability between clouds is achieved using software-defined everything, including the underlying infrastructure service, agile architecture, and lightweight computing technology, such as containers and their orchestration.

Arief highlighted that supporting any application and workload, anywhere, the Nutanix Cloud Platform incorporates hybrid cloud architecture, multi-cloud management, unified storage, database services, and desktop services.

“By providing an open, software-defined, hybrid multi-cloud platform, we help you streamline cloud complexity so that you may put more attention on business results and innovative ideas,” he reveals in closing.

Power Talk: Surviving the Defiance of Digital Economy Development: Building the Right Digital Solutions

Setiaji: Data is the most precious asset of any organisation, therefore it makes sense to create a plan that prioritises it

Several government organisations still require assistance in acquiring and constructing suitable digital infrastructure considering the diverse digital needs across the large Indonesian archipelago and the uncertain economic conditions faced over the past few months.

When a company undergoes a digital transformation, it makes use of digital technologies to enhance its business processes, systems, and customer experience. As a result of the change, many organisations will save money on operating costs.

Likewise, staff efficiency and output improve in tandem, increasing the business’ bottom line. Hence, every successful company in the modern era has sped up the process of digitising its operations.

For Setiaji, Chief of the Digital Transformation Office, Ministry of Health, the key is to adopt collaborative tools so that employees will be able to work efficiently, especially in the health sector.

In an increasingly digital landscape, technology is here to stay and will be foundational to any strategy. Organisations need to embrace technology to survive, thrive and stay relevant.

Setiaji emphasised the importance of Indonesian healthcare to broaden and accelerate the digital transformation of health in the country. “We devised a plan to help us go faster in the health industry. First, we established a digital team, and then we upgraded our digital infrastructure.”

The cloud is quickly rising as more organisations have moved from a gradual to an end-to-end digital transformation. Successful organisations will be the ones who can adapt quickly to this shifting landscape, make wise decisions and work with strategic allies to strengthen their talents.

Sonny Supriyadi, Senior Vice President – Head, Pricing and Data Analytics, Maybank opines that organisations that put data first value risk models based on numerous data sources prioritise data-driven business innovation. To facilitate enhanced predictive analytics, data modernisation is a multi-stage process that enhances data accessibility.

The importance of upgrading the systems, especially in the banking industry is crucial. “To modernise, businesses must first extract data from ageing applications and infrastructure and reformat it for use in analytics across all deployment models such as cloud, edge, and on-premises.”

“Data is the most precious asset of any organisation, therefore it makes sense to create a plan that prioritises it. Your data’s value will be wasted if it remains dispersed across silos and legacy systems if you don’t have a modernisation strategy to bring them together,” Sonny cautions the delegates.

Agung Indrajit, Chief of Data, Satu Data Indonesia, Ministry of National Development Planning says that the government of Indonesia acknowledges the advantages of digital transformation. Thus, the nation is considering digitisation as a means of involving its citizens in governance, economic recovery and overall growth.

Agung believes that the Indonesian government’s efforts to digitise will result in “smart governance” and the nation’s digital journey will make public service better.

In addition, a safe and effective approach to responding to crucial decisions calls for integrated data management. Hence, a competitive advantage is driven by data, and in today’s fast-paced world, firms must be nimble and quick to adapt by constructing novel capabilities, according to Agung.

“To achieve this goal, businesses need to implement cutting-edge technology and industrialise data and analytics to increase their income through better decisions.”


Fetra emphasised the importance of data as a company’s most valuable asset in determining how to effectively implement business plans through analysis of target audiences.

Organisations must acknowledge a comprehensive data digitisation strategy for an effective digital transformation. As a result, digitising data has become a crucial prerequisite for organisations seeking to adapt to the rapidly changing industry.

“In the long term, digitising data will serve as the bedrock upon which additional layers of digital transformation can be built,” says Fetra. “Nutanix Indonesia will be happy to help any government agency improve its services through digitalisation.”

Mohit recognises that Indonesia is competing on a global scale. He knows that 5G is ready for its second wave of availability and that it has been implemented. Technology is now at the centre of most business strategies because of digital transformation. This method has the potential to lessen operational costs and boost productivity.

When it comes to handling digital transformation processes, he knows, that a digital partner can be the tower of strength.

“Digital transformation is typically backed by a digital partner who will contribute their experience to guarantee you make the right decisions. This is because it is simpler to reach the organisation’s goal with a unified approach across business and technology.”


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.