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Coordinated Push for Digitalisation in Indonesia


The Coordinating Minister for Maritime Affairs and Investment shared strategic goals and progress towards digitalisation in each sector in the Indonesia Maju cabinet. In his speech at the SPBE Summit 2023 for the Electronic-Based Government System, Luhut Binsar Pandjaitan, emphasised that all parties involved in digitisation must work together.

The action was taken to speed up the digitalisation process in Indonesia within the context of achieving digital sovereignty. Using the PeduliLindungi app during the Covid-19 outbreak was cited as an example of Indonesia’s successful large-scale digitalisation.

“We contribute greatly to the digitalisation process. Digitisation has increased our taxable income. There are a lot of bright young folks working on outstanding app creation now. I’d want us to work on this together,” Luhut stated when he visited the event in Jakarta. “I believe what’s here is good. It’s just how we connect it to save unnecessary funds.”

When Deputy VII Arif Mustofa spoke on behalf of Coordinating Minister for Political, Legal, and Security Affairs (Polhukam) Mahfud MD, he noted that his party was coordinating the digitalisation of services in the Polhukam sector, including everything from the management of the most recent cases to population services.

Mahfud explained that the Coordinating Ministry for Political, Legal, and Security Affairs is in charge of technical coordination for five different digital services, including the management of integrated crime cases using IT, online SIM issuance services, government information services and SPBE infrastructure services, state apparatus infrastructure services, regional government services, and population data.

Meanwhile, Expert Staff for Bureaucratic Transformation Aris Darmansyah Edisaputra spoke on behalf of Coordinating Minister for Human Development and Culture (PMK) Muhajir Effendy to say that the ministry’s efforts to speed up the PMK sector, mainly through digitalisation, continue unabated.

Presidential Regulation 132 of 2022 indicated that the acceleration of achievements in education, health, and social welfare also follows the national SPBE architectural strategic initiative. Since these three areas contribute to human and cultural development, Muhadjir argues they require substantial SPBE support in integrated digital services for each area.

Then, as Expert Staff for Digital Transformation Creativity and HR Edwin Rizal Manansang highlighted for Coordinating Minister for the Economy Airlangga Hartarto, digitisation in the economic sector has been running, notably for electronic payments.

In the business world, digital services are centred on a few key goals. The first involves improving the efficiency of a payment gateway or integrated payment system that links together different types of government digital services, such as immigration services, that are projected to be completely functional at airport checkpoints by the end of the first quarter of this year. According to Airlangga, this service will be integrated into the non-tax state revenue (PNBP) business process to improve the state’s revenue reporting system.

Indonesia’s digitalisation initiatives have steadily improved. Evidence of this may be seen in the rising levels of contentment with official online services. To give one concrete example, the National Public Service Complaint Management System – Services People’s Online Aspirations and Complaints (SP4N-LAPOR!) has a customer satisfaction rate of 73.7%. A total of 1,123 people participated in the study, which was conducted in 2022.

Data from throughout the country shows that AP4N-LAPOR! complaints typically receive a response within 6.1 days. Regarding following up on complaints, the city government of Surabaya is among the quickest in Indonesia, taking only 0.6 business days or around 2 hours. In 2022, the provincial government of East Java handled 6,160 reports and followed up on 97% of them. In addition, the SP4N-LAPOR Administration has issued a Decree to all East Javan provinces and municipalities, and 90% (35 out of 39) of districts/cities have some action plan.


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