Close this search box.

We are creating some awesome events for you. Kindly bear with us.

Empowering Citizen Engagement in Singapore’s Digital Transformation

Getting your Trinity Audio player ready...

In late 2016, GovTech embarked on a pioneering journey with the inception of Tech Kaki, a vibrant citizen community designed to foster collaboration and gather invaluable user feedback to enhance government digital products and services.

From the inception of LifeSG to the evolution of Singpass and beyond, Tech Kaki has served as a cornerstone in revolutionising the way citizens actively participate in shaping the nation’s digital landscape. This initiative underscores GovTech’s unwavering commitment to inclusivity, transparency, and citizen-centricity in Singapore’s digital transformation journey.

Since its inception, Tech Kaki has burgeoned into a dynamic community comprising over 6,000 members from all walks of life, representing a rich tapestry of backgrounds, ages, professions, and interests. Through various engagement channels, including surveys, focus group discussions, and usability testing sessions, members of Tech Kaki have been empowered to contribute their perspectives, insights, and expertise, thereby playing an instrumental role in co-creating digital solutions that cater to the diverse needs of Singapore’s populace.

Tech Kaki members collectively drive progress, showcasing the power of community-driven initiatives in fostering innovation. One member’s journey from usability testing to active contribution reflects the profound impact of citizen engagement in shaping Singapore’s digital transformation.

Through Tech Kaki, citizens are not mere recipients of digital services but active participants in their co-creation, ensuring that government solutions are not only user-friendly but also resonate deeply with the diverse needs and preferences of the community. From simplifying access to essential services for seniors to enhancing digital literacy across generations, Tech Kaki embodies the spirit of inclusivity and collaboration that lies at the heart of GovTech’s mission.

In Singapore’s digital evolution, GovTech’s initiatives have emerged as an embodiment of citizen engagement, facilitating collaboration and gathering invaluable feedback to enhance government digital products and services. OpenGov Asia reported that, in response to the evolving digital landscape, GoWhere, a prominent platform with as its distinct URL, emerged as a crucial tool for disseminating essential information and services, particularly amidst the challenges posed by the COVID-19 pandemic.

Serving as a key source of reliable information, GoWhere facilitated crucial tasks such as locating vaccination centres and accessing ART test kits during the pandemic. Beyond crisis management, GoWhere’s initiatives extend to various aspects of Singaporean life, including supporting heartland merchants through the CDC Vouchers scheme, promoting healthy lifestyles with Healthier SG initiatives, and enhancing community resilience with Exercise SG Ready programmes. To streamline operations and further enhance its utility, GoWhere introduced the DIYGoWhere initiative, empowering stakeholders to autonomously manage campaigns,  services and information, ensuring accessibility and awareness among citizens.

Singapore is actively fostering innovation and entrepreneurship by engaging all segments of society, nurturing startups, and encouraging a culture of creativity and collaboration. Singapore’s burgeoning tech and innovation landscape is driven by proactive government initiatives, such as the Research, Innovation, and Enterprise (RIE) 2025 plan, which allocates substantial funding to support R&D across sectors. The Smart Nation initiative further underscores Singapore’s commitment to leveraging technology for citizen welfare and economic growth, while its thriving startup ecosystem benefits from robust support networks and access to funding.

As Singapore continues to forge ahead on its digital transformation journey, initiatives like Tech Kaki serve as examples of inspiration, fostering a culture of innovation, empowerment, and community-centricity. By breaking down barriers and amplifying citizen voices, GovTech is not only shaping the future of technology in Singapore but also nurturing a more connected, resilient, and inclusive society for generations to come.

With its innovative approach and commitment to public service, GovTech epitomises the convergence of technology and governance, promising to unlock new possibilities and empower agencies and businesses to better serve Singaporeans’ needs in the future.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.