February 21, 2024

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JTC and Enterprise Singapore (EnterpriseSG) have jointly unveiled the Aerospace Open Innovation Challenge (AOIC) 2024 to foster collaboration in innovation between industry players and promising startups and SMEs within the aerospace industry.

AS4 Rendering, Image credit: JTC

As the first-ever aerospace-focused innovation challenge of this scale, AOIC marks a significant industry-wide effort in uniting prominent players, including those in Seletar Aerospace Park, to spearhead the transformation of the industry.

A total of seven global corporates – Airbus, Bell Textron, Collins Aerospace, GE Aerospace, Jet Aviation, Singapore Component Solutions, and ST Engineering – will launch 12 challenge statements in the areas of sustainability, productivity, and digitalisation to crowdsource ideas to address global aerospace challenges (see Annex A). Industry leaders have committed to setting aside more than S$500,000 to support the co-development and piloting of solutions, providing the expertise and resources to nurture promising SMEs and startups in the aerospace field.

Ms Lim Ai Ting, Director for Aerospace & Marine Cluster, JTC, said, “We are taking the first step to facilitate collaboration, bringing together industry players and technology solution providers for a collective push towards a greener aerospace industry. If proven viable, the solutions emerging from AOIC stand to benefit not only the participating corporations but also empower other companies facing similar sustainability challenges, catalysing the transformation of the industry. With industry giants leading by example, this concerted effort has the potential to propel Seletar Aerospace Park beyond its status as a regional hub for aviation and aerospace and position it as a leading force in driving sustainability across the industry.”

“Innovation can deliver outsized impact by accelerating sustainability and operational efficiency for the aerospace industry and adjacent sectors. By matching startups and SMEs with aerospace corporates through AOIC, EnterpriseSG aims to catalyse more of such novel solutions that address industry demands and pain points quickly. Startups and SMEs can leverage such win-win partnerships to build their track record and scale beyond our shores.” said Mr Tan Boon Kim, Executive Director, Innovation Eco-system Development, EnterpriseSG.

The inaugural AOIC was announced by Mr Heng Swee Keat, Deputy Prime Minister and Coordinating Minister for Economic Policies, during the Singapore Airshow 2024. It is supported by the Singapore Economic Development Board (EDB) and key industry partner, the Association of Aerospace Industries (Singapore) (AAIS).

Other sustainability initiatives at Seletar Aerospace Park

JTC also announced plans for JTC aeroSpace Four (AS4), the first standard factory at Seletar Aerospace Park which will include green infrastructure solutions to support sustainability goals (see Annex B). These include EV charging infrastructure, and more green spaces within the development. To further enhance current solarisation efforts, JTC AS4 will also include solar-ready buildings and linkways, contributing to the total energy generated that could power JTC’s industrial developments and common areas at Seletar Aerospace Park.

About JTC

Since its inception in 1968, JTC has played a strategic role in ensuring Singapore stays innovative and dynamic amid global manufacturing trends.

As a government agency under Singapore’s Ministry of Trade and Industry, JTC is paving the way forward for Singapore’s industrial landscape with sustainable, green and smart estate masterplans such as one-north, Seletar Aerospace Park, Jurong Innovation District, and Punggol Digital District. Our estates attract new investment and foster collaborative ecosystems that strengthen Singapore’s position as an advanced manufacturing hub. We also drive innovation in the Built Environment sector by piloting new construction technologies. For more information on JTC, visit http://www.jtc.gov.sg

About Enterprise Singapore

Enterprise Singapore is the government agency championing enterprise development. We work with committed companies to build capabilities, innovate and internationalise.

We also support the growth of Singapore as a hub for global trading and startups, and build trust in Singapore’s products and services through quality and standards.

Visit www.enterprisesg.gov.sg for more information.

In Indonesia, the evolution of digital technology, social media platforms, and artificial intelligence (AI) has left a profound mark on the media landscape, reshaping the way news is produced, disseminated, and consumed. These technological advancements have empowered media organisations to enhance their capabilities in data gathering and analysis, facilitating the delivery of more precise and pertinent news content.

Moreover, the widespread adoption of social media platforms has provided a channel for direct interaction with audiences, enabling media outlets to receive immediate feedback, gather valuable insights, and broaden their coverage scope through online platforms.

Image credits: kominfo.go.id

The Minister of Communication and Information Technology Budi Arie Setiadi encouraged the national press industry to see opportunities in global digitalisation by developing innovations. He says innovation is the key to facing rapid changes in the press industry. With digital technology, social media, and artificial intelligence, the press can create more varied and engaging content for readers.

“At present, we can see how technology has changed the way we access and consume news. The press must be adaptive to these changes and continue to develop creative ideas to remain relevant in the digital era,” he said.

“In facing this disruption, I invite all of us not to be afraid; on the contrary, we must see the opportunities brought by digital technology,” he added.

According to Minister Budi Arie, the press industry should see disruption as an opportunity to innovate and develop new information delivery methods. By utilising digital technology, the press can create more interesting and relevant content for readers, thus enhancing its competitiveness in the market.

He also cited World Association of News Publishers data showing that global press industry revenue reached USD 130 billion in 2023. This results from a combination of reporting activities with digital technology, including the growth of digital newspaper circulation.

“The increase in revenue indicates that the press industry has great potential to grow and develop in this digital era. Therefore, we must continue to encourage innovation and collaboration among stakeholders to ensure the sustainability of the press industry,” he added.

By knowing the potential revenue of the press industry due to the utilisation of digital technology, the Ministry of Communication and Information Technology is boosting the spirit of the press to be more innovative in facing technological disruptions. One effort that needs to be increased is the number of subscribers, as this can be a significant source of revenue for the press industry in this digital era.

Further, Deputy Minister Nezar Patria encouraged journalists to adapt more to technological developments. “Wherever technology is a human creation, humans should not be defeated by technology. We must adapt, control, minimise its risks and maximise its benefits,” said Deputy Minister Nezar Patria.

Further, Deputy Minister Nezar Patria also emphasised the importance of a holistic approach in facing technological disruptions. According to him, in addition to developing innovations in content and technology, the press industry also needs to strengthen its integrity, professionalism, and business sustainability.

“In facing the digital era, we should not only focus on technological aspects. We must also pay attention to other aspects such as integrity, professionalism, and business sustainability to ensure that the press industry remains relevant and competitive,” he explained.

Additionally, Deputy Minister Nezar Patria stated that artificial intelligence is currently capable of performing various tasks in the field of journalism. In fact, according to him, the presence of robot journalism or machines can carry out the process of collecting, producing, and distributing news independently. “We are familiar with the term robotic journalism, so all production work, up to the distribution of news, is done by these robotics,” he concluded.

The Department of Agriculture (DA) is in the process of updating its electronic database of farmers and fisherfolk, who constitute the primary stakeholders of the agency. The individual data of these stakeholders is crucial for the effective planning, execution, and monitoring of agricultural projects and targeted interventions, valued at billions of pesos.

Image credit: Department of Agriculture

Enhancing the Registry System for Basic Sectors in Agriculture, the official electronic database is in line with the Department’s overarching strategy to digitise operations and reduce costs across the food value chain. The move will expand market access, enhance profitability in agriculture, and ensure a consistent and affordable food supply for consumers.

The Agriculture Undersecretary for Operations, Roger Navarro, announced that the Department will deploy approximately 16,000 personnel across the country to accelerate the collection, updating, and validation of stakeholders’ personal and farm data, which has experienced delays. “We were supposed to finish this update last year but we have so many islands to cover,” said Navarro.

Recent estimates indicate that there are about 10 million farmers and fisherfolk in the country, a significant portion of whom are considered among the poorest. Before the update started, the Department of Agriculture possessed an initial list comprising 1.4 million of these stakeholders. In addition to its internal staff, the Department is collaborating with local government units to aid in the collection and verification of data.

The registration and ongoing updating of records and profiles for farmers, farmworkers, fisherfolk, and agricultural youth are crucial steps in verifying the accuracy of these estimates. Furthermore, this process aids in identifying individuals who genuinely require assistance from the Department.

Navarro emphasised that farmworkers should not be included in the list of beneficiaries under the Department since they do not own the farms or crops. Given that farmworkers are typically employed seasonally on farms, Navarro suggested that they should instead be included in the lists managed by other government agencies, such as the Department of Social Welfare and Development, to ensure they receive appropriate support and assistance.

Navarro stressed the importance of distinguishing between farmers and farmworkers, stating that the differentiation is crucial for optimising resource allocation. Labour statistics indicate that agriculture employs one in every four Filipinos, underscoring its significant role in the country’s workforce.

Two years ago, the Department initiated the upgrading of its management information system, aiming to improve project and intervention monitoring while enabling real-time recording of agricultural and fishery data. Agriculture Secretary Francisco P. Tiu Laurel, Jr., a staunch advocate for the digitalisation of operations, has issued two memoranda delineating the latest guidelines for the registry update.

The agriculture chief has given his full support to the digitalisation project, expressing confidence that it will enhance efficiency across the Department’s operations, as well as project implementation and monitoring. Additionally, he is exploring the establishment of an agricultural statistics office to bolster the department’s capacity to manage food demand and production, with the aim of maximising returns for farmers and reducing the need for importation.

Because of the country’s dependence on agriculture for both food security and livelihoods, the integration of digital technologies is revolutionising agricultural practices. Precision agriculture stands out as a key domain poised to gain from digitisation. Farmers are leveraging GPS technology, drones, and satellite imagery to improve agricultural processes such as planting, irrigation, and pest management. This not only boosts crop yields but also conserves resources and minimises environmental footprint.

Farmers can also get information about market prices and trends through digital platforms. This helps them make smart choices about how to sell their crops, which increases their profits.

In a bid to streamline trade processes and bolster economic growth, the General Department of Customs in Vietnam is intensifying efforts towards digitalisation in customs activities in 2024.

This strategic move aims to enhance efficiency in customs policies and procedures while laying the groundwork for the deployment of digital customs systems. By leveraging cutting-edge technology, Vietnam aims to create a conducive environment for import-export businesses, facilitate trade promotion initiatives, and propel the nation’s economy toward its growth targets.

Image credits: Vietnam Plus

Despite facing challenges stemming from global economic fluctuations, the General Department of Customs is entrusted with a significant state budget revenue target of 375 trillion VND, with a substantial portion of 204 trillion VND expected from import and export activities.

To fortify the legal framework essential for implementing customs reforms and modernisation, the customs sector is diligently preparing documents for the electronic and digital implementation of customs administrative procedures. Notably, recent regulatory advancements include the issuance of Circular 33/2023/TT-BTC by the Ministry of Finance, which delineates guidelines for determining the origin of export and import goods.

Furthermore, the customs sector is expediting the finalisation of crucial decrees pivotal for administrative reform. These decrees encompass regulations on quality and food safety inspection for imported goods, customs management for e-commerce trade, and amendments to existing customs laws to streamline procedures and enhance efficiency.

Emphasising the significance of digitalisation, Nguyen The Viet, Deputy Director of the Division on Customs Supervision and Management at the General Department of Customs, highlights ongoing efforts to develop the digital customs and smart customs project. This initiative aims to seamlessly manage customs activities in the digital realm, spanning the entire process from pre-clearance to post-clearance stages for goods and transportation means.

Moreover, the General Department of Customs is actively advocating for reforms in the management and specialised inspection of import and export goods. Efforts are also directed towards optimising the National Single Window and ASEAN Single Window platforms through digital transformation, ensuring streamlined operations and enhanced trade facilitation.

Currently, core customs procedures are conducted via the VNACCS/VCIS system across all customs offices nationwide. The General Department of Customs has also expanded online public services to levels 3 and 4, facilitating smoother administrative processes for stakeholders.

In 2023, Vietnam’s total goods import and export value amounted to 683 billion USD, albeit experiencing a 6.6% decline from the previous year. Despite market challenges, the General Department of Customs remains proactive in implementing resolutions to support trade activities, alleviate business hurdles, and meet state budget revenue targets.

One notable initiative is the issuance of Decision 123/QD-TCHQ, which underscores administrative reforms, simplification of customs procedures, and enhanced trade facilitation efforts. As a result, customs clearance and goods handling times have been reduced by 10%, with a notable uptick in electronic documentation certifying goods’ origin.

Moreover, customs authorities are prioritising the swift clearance of agricultural and perishable goods, collaborating with local authorities to streamline customs processes at key border gates. Notably, border gates in Lang Son province have extended customs clearance hours, contributing to a substantial increase in import-export turnover and ensuring the smooth flow of goods across borders.

Vietnam’s commitment to digital transformation in customs operations underscores its proactive stance in fostering a conducive business environment, promoting trade, and fortifying its position in the global market landscape.

OpenGov Asia reported that In Vietnam’s drive towards digitalisation, the nation emphasises the imperative of collective action to propel the nation’s digital transformation agenda forward. Minister Nguyen Manh Hung emphasises the vital role of collaboration in leveraging technology for economic prosperity, mobilising specialised teams to lead transformation initiatives across sectors, and positioning Vietnam as a leader in the global digital revolution.

Vietnam is embarking on a transformative journey towards digitalisation, with the recently approved National Data Strategy setting ambitious goals for the nation’s technological advancement by 2030.

Image credits: Vietnam Plus

The cornerstone of this strategy is the aim to transition all administrative procedure applications online, streamlining processes and enhancing efficiency in government services. To support this objective, Vietnam plans to ensure the seamless connectivity of national data centres, regional data centres, and national centres for large data storage and high-performance computing, forming a robust network to facilitate data sharing and processing across the country.

Key components of the strategy include the establishment of government cloud computing platforms and Make in Vietnam mobile application platforms, designed to fully meet the nation’s data storage, collection, connection, and sharing needs. By digitalising 100% of the national database, Vietnam aims to lay the foundation for the development of an e-government framework, enhancing accessibility and transparency in governance.

Furthermore, the strategy emphasises the importance of open data initiatives, with all ministerial and provincial-level state agencies mandated to provide open data for administration activities. This data will not only facilitate policy dissemination but also fuel the development of artificial intelligence applications, driving innovation across various sectors.

Efforts to promote digitalisation extend beyond government services to encompass areas such as land data management, product tracing, logistics, and energy consumption monitoring. By leveraging digital technologies, Vietnam aims to enhance efficiency, transparency, and sustainability across these domains.

Cultural preservation is also a priority, with plans to digitise 90% of cultural heritages, national relics, and special national relics by 2030. This initiative will involve the creation of digital libraries and repositories, ensuring the preservation and accessibility of Vietnam’s rich cultural heritage for future generations.

Additionally, the strategy includes provisions for the completion of social insurance databases and the provision of open data on the labour market. By leveraging data analytics, Vietnam aims to accurately predict labour supply and demand, facilitating informed policy decisions and promoting economic growth.

The national data strategy for 2030 also places a strong emphasis on the development of data services to spur job creation, particularly for individuals facing disabilities and challenging circumstances. It envisions data as a catalyst for administrative reform, economic growth, and societal benefits outlined in its four key goals.

To bolster data infrastructure, the strategy mandates the interconnection of all national and regional data centres, facilitating seamless data sharing and processing. By 2030, government cloud computing platforms and locally developed mobile app platforms will meet 100 % of data storage, collection, connection, and sharing demands while prioritising information security.

A cornerstone of the strategy is the use of national databases to drive e-government initiatives and achieve complete digitisation of administrative procedures. State agencies at all levels will provide high-quality open data, streamlining administrative processes and promoting data reuse and sharing, thereby minimising redundancy for citisens accessing online public services.

In sectors such as agriculture, industry, trade, and energy, comprehensive data coverage will be ensured, laying the groundwork for informed decision-making and innovation. Furthermore, the strategy aims to digitise at least 90% of information related to cultural heritage and national relics, preserving and promoting Vietnam’s rich cultural legacy through digital libraries and heritage sites.

Looking ahead, the strategy sets forth ambitious goals for the development of the data market. Initiatives such as trial data trading platforms and the expansion of data services aim to create job opportunities and stimulate economic growth in the immediate future.

Overall, Vietnam’s National Data Strategy outlines a comprehensive roadmap for digital transformation, encompassing government services, cultural preservation, and economic development. With ambitious targets and a clear vision for the future, Vietnam is poised to harness the power of data to drive innovation and propel the nation towards a digital future.

The rapid advancement of digital technology has revolutionised industries globally, and Indonesia is no exception. This digital transformation has the potential to significantly enhance organisational productivity and efficiency, but it also presents new risks and challenges. Dr Tining Haryanti, a graduate of the doctoral programme in Information Systems at the Institut Teknologi Sepuluh Nopember (ITS), has researched to explore innovation as a means to boost digital competitiveness in Indonesia.

Image credits: its.ac.id

Despite boasting the highest internet penetration in Asia, Indonesia currently ranks 51st out of 63 countries in terms of digital competitiveness. Recognising this gap, Indonesia aims to improve its digital standing. “This research was conducted to provide input for the government’s strategy for addressing digital challenges and elevating its digital ranking,” explained Tining.

Tining’s dissertation, titled “Enhancing Digital Competitiveness in Indonesia through the Development of a Grand Design and Digital Maturity Measurement Application Based on General System Theory (GST),” introduced a framework and application aimed at enhancing Indonesia’s digital competitiveness. The primary focus of her research is to comprehensively understand the various dimensions and measurement tools that influence the success of digital transformation in Indonesia.

In her research, Tining also delved into generating proposals through exploration based on a GST perspective. “This is intended to create a deeper understanding of the system dynamics involved in digital transformation,” she remarked.

Tining’s research was comprehensive, involving multiple sectors such as education, manufacturing, finance, healthcare, and government. She believes that digital transformation across various sectors is crucial for enhancing Indonesia’s digital competitiveness and thus warrants direct involvement. “We even engaged with stakeholders from various cities in Indonesia, including Surabaya,” explained Tining.

Enhancing digital competitiveness in Indonesia requires a multifaceted approach. Improving digital infrastructure and expanding access to high-speed internet are crucial steps. Creating a supportive regulatory environment that fosters innovation and protects digital rights is also key.

Through her research, Tining identified seven dimensions and 32 sub-dimensions that pose obstacles to digital transformation in Indonesia. These dimensions encompass various aspects such as technological infrastructure, digital skills, regulatory frameworks, cultural attitudes, organisational structures, cybersecurity, and access to digital services. Tining’s work also highlighted the complexity of the challenges facing Indonesia’s digital transformation efforts, which span a range of issues from deeply ingrained cultural factors and governmental policies to organisational dynamics and cybersecurity threats.

One of the key findings of Tining’s research was the significant impact of cultural factors on Indonesia’s digital transformation journey. Cultural norms, values, and attitudes towards technology can profoundly influence the adoption and success of digital initiatives. Tining emphasised that addressing these cultural challenges is paramount to advancing digital transformation efforts in Indonesia. She argued that efforts to promote digital literacy, change cultural perceptions of technology, and foster a culture of innovation are essential for overcoming these challenges.

Moreover, Tining’s research underscored the importance of governmental policies in shaping the digital landscape in Indonesia. Government policies can either facilitate or hinder digital transformation efforts. Tining highlighted the need for policies that promote digital innovation, protect digital rights, and create an enabling environment for digital businesses to thrive. She also emphasised the importance of collaboration between the government, private sector, and civil society in driving digital transformation forward.

Organisational dynamics were another area of focus in Tining’s research. She identified issues such as organisational resistance to change, a lack of digital skills within organisations, and inadequate digital infrastructure as key challenges. Tining stressed the importance of organisational leadership and culture in driving successful digital transformation. She suggested that organisations need to invest in training and upskilling their workforce, adopt agile and flexible organisational structures, and prioritise digitalisation efforts to overcome these challenges.

Cybersecurity emerged as a critical concern in Tining’s research. She highlighted the increasing threat of cyberattacks and data breaches as major challenges for Indonesia’s digital transformation. Tining emphasised the need for robust cybersecurity measures, including the implementation of best practices, regular security audits, and awareness programmes to mitigate these risks.

One of the key contributions of Tining’s research is the development of a design comprising 62 proposed digital activities. This framework offers strategic direction covering digital infrastructure, regulatory policies, the development of skilled human resources in technology, and the promotion of inter-sector collaboration. Tining also introduced a digital maturity measurement application that can provide a detailed understanding and monitor progress in achieving digital maturity.

Tining envisioned that the findings of her research would be promptly adopted and implemented by industries in Indonesia. However, she acknowledges that her research only scratches the surface of the challenges of digital transformation in Indonesia and encourages further development. “The results of this research are open to adaptation for further research to produce even better solutions,” she concluded.

Singapore’s government contends 99% of its services are fully digitalised from end to end. This achievement reflects its vision of a Digital Government that prioritises efficiency while remaining deeply dedicated to serving citizens embodying a commitment to the motto “digital to the core, and serves with heart”.

At the forefront of this vision lies the Digital Government Blueprint (DGB), a comprehensive strategy outlining Singapore’s digitalisation journey and its impact on citizen services and policymaking.

Image credits: Singapore Smart Nation

The DGB, encompassing 14 key performance indicators (KPIs), serves as a compass, guiding the government’s efforts to measure and enhance digitalisation progress. It reflects Singapore’s agility in adapting to the ever-evolving landscape of technology and global events, such as the COVID-19 pandemic, which catalysed rapid digital innovations for contact tracing and economic revitalisation.

Between 2018 and 2020, the DGB underwent significant refinements to deepen digital integration into policymaking processes and prioritise citizen-centric services. This evolution led to a renewed emphasis on tailoring policies to individual needs and leveraging emerging technologies like artificial intelligence (AI) to enhance user experiences across various sectors.

Key updates included strategies to personalise policies based on user behaviour, emphasising citizen-centric approaches, and setting ambitious targets for digital transformation. For instance, one significant addition was the commitment to ensure that at least 70% of eligible government systems would be hosted on commercial cloud platforms by 2023, reflecting a strategic shift towards cloud adoption for enhanced scalability and flexibility.

Moreover, recognising the imperative to adapt to the challenges posed by the pandemic, the DGB set forth a clear direction to strengthen digital resilience by accelerating digitalisation efforts and fostering a culture of innovation within government agencies. This involved not only technological enhancements but also organisational and cultural shifts to embrace digital-first practices.

Progress assessments conducted until 2023 underscored the success of Singapore’s digitalisation endeavours. Key milestones included significant strides in data analytics training, widespread digitalisation initiatives across ministries, and plans to bolster digital literacy among public officers. Additionally, ambitious targets were set for broader AI integration in service delivery and policymaking, highlighting Singapore’s commitment to harnessing emerging technologies for societal benefit.

Singapore can claim to be the smartest city in Asia!

Its impressive climb to third place in the 2023 IMD World Digital Competitiveness Ranking is a testament to the nation’s unwavering dedication to advancing digital technologies. This achievement not only highlights Singapore’s prowess in harnessing digital innovations but also showcases its strategic investments in digital infrastructure, the development of digital skills and talent, and the promotion of research and innovation initiatives.

Furthermore, Singapore’s elevation to fifth place in the Global Innovation Index (GII) reinforces its status as a frontrunner in fostering innovation and creativity on a global scale. Leading the Southeast Asia, East Asia, and Oceania region, it continues to excel across key indicators such as government effectiveness, information and communications technology access and venture capital investment.

Moreover, Singapore’s recognition as the top Asian city in the 2023 IMD Smart City Index further underscores its pioneering efforts in leveraging technology to address urban challenges and enhance the overall quality of life for its citizens.

With its consistent ranking among the world’s smartest cities, Singapore’s commitment to innovation and sustainability serves as a beacon for cities worldwide striving to embrace the opportunities presented by the digital age.

Singapore aims to continue digital transformation, with a focus on further enhancing digital infrastructure, optimising data-sharing processes, and leveraging AI-driven insights to drive efficiency and effectiveness in governance. By staying agile and adaptive, Singapore continues to pave the way for empathetic and efficient governance in the digital age.

These achievements and commitment not only reflect Singapore’s relentless pursuit of excellence in digital competitiveness and innovation but also demonstrate its ambitions to shape a future that is both technologically advanced and socially inclusive.

The Electronic Transactions Development Agency (ETDA), an agency under Thailand’s Ministry of Digital Economy and Society, recently held a press conference to announce the launch of a project aimed at enhancing Thai citizens’ awareness of online issues.

Image credits: etda.or.th

The project, titled “Be aware of cheating games, stop deceiving people,” is in its second year and is operated by the Online Help and Problem Management Centre (1212 ETDA). Its goal is to expand the capabilities to deal with online dangers by upgrading the skills of personnel in both the public and private sectors, as well as empowering the general public. The initiative aims to create a network of informed consumers within the community, instilling confidence in conducting online transactions securely.

The press conference, held on February 2024, was presided over by Mr Prasert Chandraruangthong, the Minister of Digital Economy and Society. Also in attendance were Mr Natthaphon Natthasomboon, Deputy Permanent Secretary of the Ministry of Digital Economy and Society, and Mr Meetham Na Ranong, Deputy Director of the ETDA.

Minister Prasert highlighted the increasing digitalisation of activities worldwide, prompting governments, businesses, and individuals to adapt to online platforms. He emphasised the government’s focus on realising the digital economy policy to provide efficient services to the people, emphasising the importance of security and safety in digital operations.

The Ministry of Digital Economy and Society has been actively developing digital infrastructure to ensure safety and compliance with international standards. Efforts include promoting the use of cloud technology, fostering entrepreneurship, attracting investment, and advancing AI applications. Despite these advancements, addressing online dangers remains a crucial aspect of digital development. The Ministry continues to take steps to tackle online threats, such as preventing personal information leaks, utilising apps to identify risky online activities, and ensuring standards for online purchases, including cash-on-delivery services.

The 1212 ETDA plays a crucial role in managing online threats, receiving 60,178 complaints in 2023, with a 96% resolution rate. The most common issues reported were related to online trading and illegal websites. The agency has evolved from being a mere complaint channel to a central hub for managing digital platform service complaints. It has expanded its network to nearly 20 agencies to address problems comprehensively.

To further its mission, the 1212 ETDA conducts knowledge transfer activities and awareness campaigns across various regions in Thailand. In 2023, these efforts engaged 4,880 participants from 22 provinces. The agency plans to expand its reach to an additional 10 provinces in 2024, starting in February. Activities will include exhibitions from relevant agencies and forums to share knowledge and case studies. Updates and details can be found on the Facebook page of 1212 ETDA.

Mr Meetham Na Ranong, Deputy Director of ETDA, highlighted the agency’s role in promoting and supporting confidence in online transactions. He noted that ETDA operates as a regulatory agency for digital service businesses, working in collaboration with networks of the public, private, and civil society sectors. The agency gathers information on online threats occurring through digital platforms and social media, playing a critical role in addressing these issues.

Further, Mr Meetham Na Ranong revealed that 1212 ETDA received 60,178 complaints in 2023, with a resolution rate of 96%. The most common issues reported were related to online trading and illegal websites. To enhance its operations, 1212 ETDA has expanded its role from being a mere complaint channel to coordinating and monitoring related operations. It now serves as a central channel for receiving complaints from digital platform services, working with a network of nearly 20 agencies to manage problems more comprehensively.

The Ministry of Digital Economy and Society, along with 1212 ETDA, is committed to addressing online dangers and promoting safe online transactions. Through their collaborative efforts, they aim to create a knowledgeable society that can navigate the digital landscape securely.

Singapore is embarking on a groundbreaking initiative to democratise access to artificial intelligence (AI) technologies and drive digital transformation among its small and medium-sized enterprises (SMEs) with the launch of the GenAI Sandbox. Spearheaded by Enterprise Singapore (EnterpriseSG) and the Infocomm Media Development Authority (IMDA), this pioneering platform marks a significant milestone in Singapore’s journey towards becoming a leading AI hub in the region.

Unveiled on Wednesday, 7 February 2024, the GenAI Sandbox represents a concerted effort to empower SMEs with the tools and knowledge needed to harness the transformative power of generative artificial intelligence (GenAI). Positioned as the nation’s first GenAI Sandbox, this initiative underscores Singapore’s commitment to fostering innovation, enhancing productivity, and fostering a resilient digital economy.

At the heart of the GenAI Sandbox lies a curated selection of cutting-edge GenAI solutions tailored to the unique needs and challenges faced by SMEs across various sectors. From retail and F&B to education and hospitality, the Sandbox is designed to cater to the diverse needs of SMEs, offering a comprehensive suite of AI-driven solutions to address critical business objectives.

One of the key objectives of the GenAI Sandbox is to provide SMEs with hands-on experience and practical insights into the potential applications of GenAI in their respective industries. Through a structured trial program, participating SMEs will have the opportunity to test and evaluate GenAI solutions tailored to their specific use cases, gaining invaluable experience and expertise along the way.

The GenAI Sandbox is set to benefit approximately 300 SMEs, offering them access to a wide range of GenAI solutions spanning various categories, including Marketing and Sales and Customer Engagement. These solutions are carefully curated in collaboration with industry experts and technical specialists to ensure relevance, usability, and effectiveness in real-world business scenarios.

In addition to providing access to GenAI solutions, the GenAI Sandbox offers grant support from IMDA to eligible SMEs, enabling them to offset the costs associated with implementing and trialing GenAI technologies. This financial assistance aims to lower the barriers to entry for SMEs, making it easier for them to embark on their GenAI journey and explore the transformative potential of AI in driving business growth and innovation.

Leong Der Yao, Assistant Chief Executive of IMDA’s Sectoral Transformation Group, emphasised the strategic importance of GenAI in driving digital transformation and enhancing Singapore’s competitiveness on the global stage. He highlighted the Sandbox as a vital platform for SMEs to experiment with GenAI technologies, laying the foundation for future innovation and growth.

Similarly, Soh Leng Wan, Assistant Chief Executive Officer of Manufacturing & Engineering at Enterprise Singapore, underscored the collaborative nature of the GenAI Sandbox, highlighting the importance of public-private partnerships in driving AI ecosystem development and supporting SMEs on their digitalisation journey.

As Singapore continues to position itself as a global leader in AI innovation, the GenAI Sandbox represents a significant step forward in democratising access to AI technologies and empowering SMEs to thrive in the digital age. With its comprehensive suite of GenAI solutions and grant support program, the Sandbox promises to unlock new opportunities for SMEs, driving productivity, innovation, and competitiveness in Singapore’s dynamic business landscape.

For SMEs looking to embark on their GenAI journey, the GenAI Sandbox offers a unique opportunity to explore, experiment, and innovate with AI technologies. With registration now open, SMEs are encouraged to seize this opportunity and unlock the transformative potential of GenAI in their businesses.

For more information and registration details, visit the GenAI Sandbox for SMEs.

Enhancing digital competencies among government personnel in Thailand is paramount. Mr Charin Teerathiyangkun, Director of TDGA Institute, along with Dr Suphawan Tharaphokakul, Senior Digital Advisor, welcomed Mr Damien O’Sullivan, Chief Executive Officer of the ICDL Foundation from the European Union. The meeting aimed to foster and explore avenues for collaboration.

Image credits: dga.or.th

During the meeting, discussions revolved around identifying potential areas of partnership, such as training programmes, knowledge exchange initiatives, and capacity-building projects. Both parties expressed mutual interest in leveraging their expertise to empower government personnel with essential digital skills necessary for navigating the increasingly digitised landscape.

Additionally, they deliberated on strategies to ensure the sustainability and effectiveness of their collaborative efforts in advancing digital literacy and proficiency across various sectors of the Thai government.

Mr Charin Teerathiyangkun said that embracing the digital revolution is imperative for Thailand’s progression in the global landscape. Thus, the discussion centred on adopting ICDL international standards to foster digital skills among government employees.

This collaboration aims to provide comprehensive guidelines for digital skill development, aligning with international benchmarks. By upskilling and re-skilling the digital workforce to meet these standards, Thailand aims to position itself as a digital hub within the ASEAN region.

The journey towards integrating the ICDL Foundation’s digital standards in Thailand commenced in 2012. Since then, several strides have been made, including the establishment of the ICDL International Standards Examination Centre. This centre serves as a hub for disseminating knowledge and best practices in accordance with ICDL standards.

Furthermore, Thailand boasts 19 ICDL-approved test centres, including governmental bodies like the Ministry of Education, the Office of the Vocational Education Commission, and the Office of the Civil Service Commission. Additionally, entities such as the Professional Qualification Institute, the Digital Council for the Economy and Society of Thailand, and eight key digital associations play pivotal roles in this initiative.

Notably, over 50,000 Thai digital professionals have undergone development and evaluation processes aligned with ICDL standards. This signifies a significant leap towards enhancing the nation’s digital workforce and ensuring they meet global expectations.

The strategic collaboration between TDGA Institute, ICDL Foundation, and various stakeholders underscores Thailand’s commitment to digital transformation. By leveraging internationally recognised standards, the nation aims to address the evolving demands of the digital economy. This collaborative effort is not merely about skill development but also about fostering innovation, efficiency, and competitiveness.

The implications of this collaboration extend beyond governmental institutions. As Thailand advances its digital agenda, there will be ripple effects across industries, driving economic growth and societal advancement. By equipping its workforce with advanced digital competencies, Thailand is poised to attract foreign investment, foster entrepreneurship, and propel innovation.

Moreover, the emphasis on digital skills aligns with the broader vision of sustainable development. In a rapidly evolving technological landscape, nations must prioritise building a skilled workforce capable of navigating digital complexities. By investing in digital education and training, Thailand lays the groundwork for a more inclusive and resilient society.

The digitalisation of government services is another critical aspect of this collaboration. By adhering to international standards, Thailand aims to enhance the efficiency, transparency, and accessibility of public services. This digital transformation not only streamlines administrative processes but also improves citizen engagement and satisfaction.

Looking ahead, the partnership between TDGA Institute and ICDL Foundation sets a precedent for future collaborations in the digital realm. As technology continues to evolve, so too must our approach to digital education and skill development. By fostering a culture of continuous learning and adaptation, Thailand is poised to thrive in the digital age.

The meeting between TDGA Institute, ICDL Foundation, and key stakeholders marks a commitment to Thailand’s digital journey. By embracing international standards and fostering collaboration, the nation is well-positioned to lead the ASEAN region in digital innovation and excellence. This strategic partnership underscores Thailand’s consistency in building a future-ready workforce and driving sustainable growth through digitalisation.


Qlik’s vision is a data-literate world, where everyone can use data and analytics to improve decision-making and solve their most challenging problems. A private company, Qlik offers real-time data integration and analytics solutions, powered by Qlik Cloud, to close the gaps between data, insights and action. By transforming data into Active Intelligence, businesses can drive better decisions, improve revenue and profitability, and optimize customer relationships. Qlik serves more than 38,000 active customers in over 100 countries.


CTC Global Singapore, a premier end-to-end IT solutions provider, is a fully owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation.

Since 1972, CTC has established itself as one of the country’s top IT solutions providers. With 50 years of experience, headed by an experienced management team and staffed by over 200 qualified IT professionals, we support organizations with integrated IT solutions expertise in Autonomous IT, Cyber Security, Digital Transformation, Enterprise Cloud Infrastructure, Workplace Modernization and Professional Services.

Well-known for our strengths in system integration and consultation, CTC Global proves to be the preferred IT outsourcing destination for organizations all over Singapore today.


Planview has one mission: to build the future of connected work. Our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Planview’s full spectrum of Portfolio Management and Work Management solutions creates an organizational focus on the strategic outcomes that matter and empowers teams to deliver their best work, no matter how they work. The comprehensive Planview platform and enterprise success model enables customers to deliver innovative, competitive products, services, and customer experiences. Headquartered in Austin, Texas, with locations around the world, Planview has more than 1,300 employees supporting 4,500 customers and 2.6 million users worldwide. For more information, visit www.planview.com.


SIRIM is a premier industrial research and technology organisation in Malaysia, wholly-owned by the Minister​ of Finance Incorporated. With over forty years of experience and expertise, SIRIM is mandated as the machinery for research and technology development, and the national champion of quality. SIRIM has always played a major role in the development of the country’s private sector. By tapping into our expertise and knowledge base, we focus on developing new technologies and improvements in the manufacturing, technology and services sectors. We nurture Small Medium Enterprises (SME) growth with solutions for technology penetration and upgrading, making it an ideal technology partner for SMEs.


HashiCorp provides infrastructure automation software for multi-cloud environments, enabling enterprises to unlock a common cloud operating model to provision, secure, connect, and run any application on any infrastructure. HashiCorp tools allow organizations to deliver applications faster by helping enterprises transition from manual processes and ITIL practices to self-service automation and DevOps practices. 


IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.